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    <title>Charles Church and Persimmon Owners' Forum</title>
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    <pubDate>Wed, 19 May 2010 12:18:47 -0500</pubDate>
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    <category>Charles Church and Persimmon Owners' Forum</category>
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      <title>[Press Articles etc] Charles Church &amp; Persimmon - BBC Watchdog, 6 May 2010, 'More moans about new homes'</title>
      <link>http://charles-church.org.uk/read.php?2,176,176#msg-176</link>
      <author>Admin</author>
      <description><![CDATA[Charles Church features yet again in a television report:

http://www.bbc.co.uk/blogs/watchdog/2010/05/new_homes.html

See also ITV's 'New Homes From Hell' for another one:

http://charles-church.org.uk/read.php?2,109,109#msg-109]]></description>
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      <pubDate>Wed, 19 May 2010 12:18:47 -0500</pubDate>
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      <title>[Press Articles etc] Persimmon - Hawick News, 15 Apr 2010, 'Persimmon under fire in Burnflat flooding row'</title>
      <link>http://charles-church.org.uk/read.php?2,175,175#msg-175</link>
      <author>Admin</author>
      <description><![CDATA[http://www.hawick-news.co.uk/news/Persimmon-under-fire-in-Burnflat.6230233.jp]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,175,175#msg-175</guid>
      <pubDate>Sun, 18 Apr 2010 15:38:53 -0500</pubDate>
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      <title>[Press Articles etc] Persimmon - This is Wiltshire, 1 May 2008, &quot;Mum told boiler 'could be lethal'&quot;</title>
      <link>http://charles-church.org.uk/read.php?2,174,174#msg-174</link>
      <author>Admin</author>
      <description><![CDATA[http://www.thisiswiltshire.co.uk/news/2238130.mum_told_boiler_could_be_lethal/]]></description>
      <category>Press Articles etc</category>
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      <pubDate>Mon, 05 Apr 2010 16:06:50 -0500</pubDate>
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      <title>[Press Articles etc] Charles Church - Fuse8, 19 Jan. 2010, 'Persimmon Group digital marketing account win'</title>
      <link>http://charles-church.org.uk/read.php?2,170,173#msg-173</link>
      <author>Admin</author>
      <description><![CDATA[http://www.fuse8.com/news/persimmon-group-digital-marketing-account-win/17284]]></description>
      <category>Press Articles etc</category>
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      <pubDate>Mon, 05 Apr 2010 14:58:11 -0500</pubDate>
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      <title>[Press Articles etc] Persimmon - The Star, 12 Mar. 2010, 'Stonewalled by builder'</title>
      <link>http://charles-church.org.uk/read.php?2,171,171#msg-171</link>
      <author>Admin</author>
      <description><![CDATA[http://www.thestar.co.uk/action/Stonewalled-by-builder.6146692.jp]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,171,171#msg-171</guid>
      <pubDate>Mon, 05 Apr 2010 14:53:05 -0500</pubDate>
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      <title>[Press Articles etc] Charles Church - The Drum, 15 Jan. 2010, 'Persimmon moves Charles Church account to Fuse8'</title>
      <link>http://charles-church.org.uk/read.php?2,170,170#msg-170</link>
      <author>Admin</author>
      <description><![CDATA[http://www.thedrum.co.uk/news/2010/01/15/12454-persimmon-moves-charles-church-account-to-fuse8]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,170,170#msg-170</guid>
      <pubDate>Sat, 03 Apr 2010 07:04:13 -0500</pubDate>
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      <title>[General Discussion and Owners' Polls] Law Society of Scotland - The Journal, 15 Mar. 2010, 'Consumer Code for Home Builders'</title>
      <link>http://charles-church.org.uk/read.php?4,169,169#msg-169</link>
      <author>Admin</author>
      <description><![CDATA[http://www.journalonline.co.uk/Magazine/55-3/1007749.aspx]]></description>
      <category>General Discussion and Owners' Polls</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?4,169,169#msg-169</guid>
      <pubDate>Sat, 03 Apr 2010 04:06:46 -0500</pubDate>
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      <title>[Press Articles etc] Persimmon et al. - House Building Federation, 26 Jun. 2008, 'Briefing OFT Consumer and Homebuilder Funding Studies'</title>
      <link>http://charles-church.org.uk/read.php?2,167,168#msg-168</link>
      <author>Admin</author>
      <description><![CDATA[http://www.hbf.co.uk/fileadmin/documents/Policy/OFT/OFT_Studies_of_Consumers_and_Financing_for_Homebuilders.pdf

The response from the industry]]></description>
      <category>Press Articles etc</category>
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      <pubDate>Sat, 03 Apr 2010 03:31:05 -0500</pubDate>
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      <title>[Press Articles etc] Persimmon et al. - Office of Fair Trading, Sept. 2008, 'Homebuilding in the UK, A Market Survey'</title>
      <link>http://charles-church.org.uk/read.php?2,167,167#msg-167</link>
      <author>Admin</author>
      <description><![CDATA[http://www.oft.gov.uk/shared_oft/reports/comp_policy/oft1020.pdf]]></description>
      <category>Press Articles etc</category>
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      <pubDate>Tue, 27 Oct 2009 17:18:13 -0500</pubDate>
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      <title>[Press Articles etc] Persimmon - Financial Times, 18 Mar. 2010, 'Persimmon's flat-pack model to roll out homes'</title>
      <link>http://charles-church.org.uk/read.php?2,165,165#msg-165</link>
      <author>Admin</author>
      <description><![CDATA[http://www.ft.com/cms/s/0/ea5bf5b6-322c-11df-b4e2-00144feabdc0.html]]></description>
      <category>Press Articles etc</category>
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      <pubDate>Sat, 03 Apr 2010 03:14:48 -0500</pubDate>
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      <title>[Press Articles etc] Persimmon - Diss Express, 12 Mar. 2010, 'Residents' despair at house builder's delays'</title>
      <link>http://charles-church.org.uk/read.php?2,164,164#msg-164</link>
      <author>Admin</author>
      <description><![CDATA[http://www.dissexpress.co.uk/news/Residents39-despair-at-house-builder39s.6147377.jp]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,164,164#msg-164</guid>
      <pubDate>Fri, 02 Apr 2010 17:34:06 -0500</pubDate>
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      <title>[Press Articles etc] Persimmon - The Sunday Times, 21 Mar. 2010, 'Mike Farley, chief executive of Persimmon'</title>
      <link>http://charles-church.org.uk/read.php?2,163,163#msg-163</link>
      <author>Admin</author>
      <description><![CDATA[http://business.timesonline.co.uk/tol/business/industry_sectors/construction_and_property/article7069714.ece]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,163,163#msg-163</guid>
      <pubDate>Fri, 02 Apr 2010 17:27:47 -0500</pubDate>
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    <item>
      <title>[Press Articles etc] Persimmon - Building, 1 Apr. 2010, &quot;MPs slam TW and Persimmon over 'unthinkable' bonuses&quot;</title>
      <link>http://charles-church.org.uk/read.php?2,162,162#msg-162</link>
      <author>Admin</author>
      <description><![CDATA[http://www.building.co.uk/story.asp?sectioncode=29&amp;storycode=3161129&amp;c=0]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,162,162#msg-162</guid>
      <pubDate>Fri, 02 Apr 2010 17:23:20 -0500</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - Deadline Press &amp; Picture Agency, 23 Apr. 2009, 'Housing company in street name gaffe'</title>
      <link>http://charles-church.org.uk/read.php?2,159,159#msg-159</link>
      <author>Admin</author>
      <description><![CDATA[http://deadlinescotland.wordpress.com/2009/04/23/housing-company-in-street-name-gaffe-890/]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,159,159#msg-159</guid>
      <pubDate>Tue, 27 Oct 2009 16:36:48 -0500</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - London Evening Standard, 6 May 2004, 'Persimmon cheated flat-buyers'</title>
      <link>http://charles-church.org.uk/read.php?2,158,158#msg-158</link>
      <author>Admin</author>
      <description><![CDATA[http://www.thisislondon.co.uk/news/article-10621420-persimmon-cheated-flat-buyers.do]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,158,158#msg-158</guid>
      <pubDate>Tue, 27 Oct 2009 16:28:48 -0500</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Sommerville J. &amp; McCosh J., 'Defects in new homes: an analysis of data on 1,696 new UK houses', Structural Survey. Volume 24, Issue 1, 2006</title>
      <link>http://charles-church.org.uk/read.php?2,157,157#msg-157</link>
      <author>Admin</author>
      <description><![CDATA['The clamour from UK house buyers over “snags” in new homes seems likely to continue unabated even though house builders are striving to resolve what may be perceived as a quality issue. This paper aims to discuss how the requirements, and hence the quality of new homes in the UK, are defined and the role the house buyer actually plays in this process.'

http://www.emeraldinsight.com/Insight/viewPDF.jsp?contentType=Article&amp;Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/1100240101.pdf]]></description>
      <category>Press Articles etc</category>
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      <pubDate>Tue, 27 Oct 2009 16:09:59 -0500</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - The Sentinel, 15 Oct 2009, 'Overgrown land is cause for concern'</title>
      <link>http://charles-church.org.uk/read.php?2,156,156#msg-156</link>
      <author>Admin</author>
      <description><![CDATA[http://www.thisisstaffordshire.co.uk/news/Overgrown-land-cause-concern/article-1422105-detail/article.html]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,156,156#msg-156</guid>
      <pubDate>Tue, 27 Oct 2009 13:22:11 -0500</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon et al. - House Building Federation, Apr. 2009, 'HBF National New Home Custommer Satisfaction Survey 2009'</title>
      <link>http://charles-church.org.uk/read.php?2,155,155#msg-155</link>
      <author>Admin</author>
      <description><![CDATA[http://www.hbf.co.uk/fileadmin/documents/Policy/2009_CSS.pdf]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,155,155#msg-155</guid>
      <pubDate>Mon, 26 Oct 2009 17:13:13 -0500</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - Surrey Herald, 5 Mar 2009, 'Residents threaten legal action against developers'</title>
      <link>http://charles-church.org.uk/read.php?2,154,154#msg-154</link>
      <author>Admin</author>
      <description><![CDATA[http://www.surreyherald.co.uk/surrey-news/news-surrey/2009/03/05/residents-threaten-legal-action-against-developers-86289-23075230/]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,154,154#msg-154</guid>
      <pubDate>Sat, 24 Oct 2009 17:07:32 -0500</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - The Star, 21 Oct 2009, &quot;Payouts over 'cowboy' builders upheld&quot;</title>
      <link>http://charles-church.org.uk/read.php?2,153,153#msg-153</link>
      <author>Admin</author>
      <description><![CDATA[http://www.thestar.co.uk/news/Payouts-over-39cowboy39-builders-upheld.5749289.jp]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,153,153#msg-153</guid>
      <pubDate>Sat, 24 Oct 2009 16:56:25 -0500</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - Tameside Advertiser, 7 Oct 2009, 'Light at end of tunnel for homes left in dark'</title>
      <link>http://charles-church.org.uk/read.php?2,152,152#msg-152</link>
      <author>Admin</author>
      <description><![CDATA[http://www.tamesideadvertiser.co.uk/news/s/1160692_light_at_end_of_tunnel_for_homes_left_in_dark]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,152,152#msg-152</guid>
      <pubDate>Sat, 24 Oct 2009 16:50:20 -0500</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Re: Persimmon - The Daily Mail, 17 Dec. 2008, &quot;Boy, 4, crushed to death by collapsed 50kg stone mantelpiece 'held up by plaster'&quot;</title>
      <link>http://charles-church.org.uk/read.php?2,146,151#msg-151</link>
      <author>UnhappyCustomer</author>
      <description><![CDATA[So very sorry for Matthew Green, and his parents David and Gail Green.

But has the industry, specifically Persimmon plc really learnt anything from this?

With regards to Persimmon Homes, I find these newspaper articles on consequences of their business methods shock me - 24 point inspection (quote &quot;24-point check on all building works, including foundations, plumbing, wiring, blockwork and cavities&quot;), I saw problems with their checks time and time again, especially plumbing from leaking to plain unsafe/dangerous. When you see the site manager, the directors, turning a blind eye to serious construction faults (years after this accident), it sickens me more.

Why the judge stopped short at only claiming - &quot;The lack of national industry standards and regulation for the fitting of fire surrounds, including training, installation, quality inspection, secondary review and audit paper trails, were also a contributory factor.&quot; - baffles me.

We see and witness a lack of standards within Persimmon plc (principally Charles Church Homes, NHBC 'warranty?') across far more areas than just the 'fitting of fire surrounds', and we found evidence of them specifically covering over and hiding serous faults within a home. Not to mention leaving dangers elements on display, such as electrical sockets dangling from the wall.

http://www.24dash.com/news/Housing/2008-12-19-Mantelpiece-fixing-blunder-led-to-four-year-olds-death-inquest

http://www.contractjournal.com/Articles/2008/12/22/63325/boy-crushed-to-death-by-fireplace-collapse-in-persimmon-house.html - here the article says:- A spokesman Persimmon Homes also blamed the lack of standards for the accident. He added that if they had appointed a competent subcontractor, and if KD Childs had applied sufficient mortar during the installation, &quot;the accident would probably not have happened&quot;. Since the death of Matthew Green, Persimmon Homes has had to carry our repair work on around 120 other fireplaces.

I'd pray this would have been a wake-up call for them, but it appears not, seems the same kind of denial for the real wider problem that one sees in their customer service staff. I question, what they've done to fix the country wide floor issues (neighbour showed me photographs from various developments, and explained the specifications of the lowest specification floor joists they use, estimated over £29,000 in labour to fix), the central heating systems installed while ignoring manufacturers instructions along with British Gas and IGEM advice and recommendations, and the little things like not applying wood preservative or knotting solution.

Makes it a maintenance headache (Charles Church staff, say one should redecorate at end of first season), living hell &amp; owners nightmare. I would now, never buy a new home from Persimmon or Charles Church, the risk of big problems and poor customer service is too much.]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,146,151#msg-151</guid>
      <pubDate>Tue, 08 Sep 2009 05:57:42 -0500</pubDate>
    </item>
    <item>
      <title>[General Discussion and Owners' Polls] Re: Incomplete drive</title>
      <link>http://charles-church.org.uk/read.php?4,149,150#msg-150</link>
      <author>UnhappyCustomer</author>
      <description><![CDATA[Our whole experience with Charles Church (owned by Persimmon Groups, part of Persimmon Homes) was an unhappy experience. We are still waiting for many faults to be fixed, including leaks, squeeky floors.

We are very dissatisfied with Charles Church, disgusted really, with the staff, the advertising (which we found to be dreamy blue sky claims that were the opposite of reality).

We watch Homes From Hell, Cowboy Builders, Rogue Traders, and can't - from watching and liasing with Charle Church staff - see how Charles Church staff differ from what the traders shown in those programs do against the public victim.

We are still fighting in 2009, years after we bought the house, to get them to even agree certain items are faults, let alone for them to send anyone to try to fix them.

What we don't understand is that when you knock on the doors of other Charles Church (and Persimmon Homes owners) - something we dearly wish we had done before buying - we heard nothing but unhappy customer after unhappy customer. Many are willing to criticise the customer service, but for fear of causing a problem with the value of the home or estate, they are generally very guarded about discussing the quality of the home. 

One of the biggest, and most common faults to have discovered, was a defective floor installation upstairs. How Charles Church or Persimmon Homes can claim highest specification, yet install the very lowest specification floor system I fail to comprehend. Then they refuse to honour the manufacturers warranty on the floor, again despite marketing claims to the contrary.

We bought other new homes from other builders with only the most minor snagging issues. But for Charles Church (Persimmon) we had the most serious construction related issues by far, and the concensus amonsgt those we talk to matches our experience - seems their are good builders and their are bad builders, it does not seem to be a case of a Friday house or getting a lemon, rather the norm.]]></description>
      <category>General Discussion and Owners' Polls</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?4,149,150#msg-150</guid>
      <pubDate>Mon, 07 Sep 2009 09:11:45 -0500</pubDate>
    </item>
    <item>
      <title>[General Discussion and Owners' Polls] Incomplete drive</title>
      <link>http://charles-church.org.uk/read.php?4,149,149#msg-149</link>
      <author>jillw</author>
      <description><![CDATA[Moved in 12th December after paying in full for everything only to be told that they (Persimmon/Charles Church) won't complete the drive with the top layer of tarmac until they have completed 4 or 5 more houses.

They haven't sold anything else on this estate (Staynor Hall, Selby) and in the current climate won't be doing so for a while and they won't give any kind of timescale for this very small job to be finished off.

They kept us waiting 18 months before completion (blaming the YEDL) so we incurred extra expense by having to rent somewhere to live and pay storage on our household goods.

They have no concept of customer care, the customer having to chase for every bit of information.

Not a good experience and I for one will not be advising anyone to purchase a Persimmon/Charles church home in the future.]]></description>
      <category>General Discussion and Owners' Polls</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?4,149,149#msg-149</guid>
      <pubDate>Tue, 10 Feb 2009 09:53:22 -0600</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - Daily Mail, 10 Jan. 2009, '£500m tax boost for housebuilders after rebate payments sped up'</title>
      <link>http://charles-church.org.uk/read.php?2,148,148#msg-148</link>
      <author>Admin</author>
      <description><![CDATA[http://www.dailymail.co.uk/money/article-1111557/500m-tax-boost-housebuilders-rebate-payments-sped-up.html]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,148,148#msg-148</guid>
      <pubDate>Sun, 11 Jan 2009 05:20:19 -0600</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - Financial Times, 8 Jan. 2009, 'Persimmon scraps final dividend to save cash'</title>
      <link>http://charles-church.org.uk/read.php?2,147,147#msg-147</link>
      <author>Admin</author>
      <description><![CDATA[http://www.ft.com/cms/s/0/62eb8990-dd58-11dd-930e-000077b07658.html]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,147,147#msg-147</guid>
      <pubDate>Sun, 11 Jan 2009 05:18:01 -0600</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - The Daily Mail, 17 Dec. 2008, &quot;Boy, 4, crushed to death by collapsed 50kg stone mantelpiece 'held up by plaster'&quot;</title>
      <link>http://charles-church.org.uk/read.php?2,146,146#msg-146</link>
      <author>Admin</author>
      <description><![CDATA[http://www.dailymail.co.uk/news/article-1095601/Boy-4-crushed-death-collapsed-50kg-stone-mantelpiece-held-plaster.html?ITO=1490]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,146,146#msg-146</guid>
      <pubDate>Thu, 25 Dec 2008 10:34:09 -0600</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - Contract Journal, 1 Dec. 2008, 'Persimmon founder Duncan Davidson to fell entire Northumberland forest'</title>
      <link>http://charles-church.org.uk/read.php?2,145,145#msg-145</link>
      <author>Admin</author>
      <description><![CDATA[http://www.contractjournal.com/Articles/2008/12/01/62584/persimmon-founder-duncan-davidson-to-fell-entire-northumberland.html]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,145,145#msg-145</guid>
      <pubDate>Tue, 23 Dec 2008 17:17:31 -0600</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - Contract Journal, 2 Dec. 2008, ' Persimmon attempting to refinance £900m debt, Bovis Homes does the same'</title>
      <link>http://charles-church.org.uk/read.php?2,144,144#msg-144</link>
      <author>Admin</author>
      <description><![CDATA[http://www.contractjournal.com/Articles/2008/12/02/62639/persimmon-attempting-to-refinance-900m-debt-bovis-homes-does-the-same.html]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,144,144#msg-144</guid>
      <pubDate>Tue, 23 Dec 2008 17:12:08 -0600</pubDate>
    </item>
    <item>
      <title>[Press Articles etc] Persimmon - The Telegraph, 16 Dec. 2008, 'Four-year-old boy crushed to death by stone mantelpiece, inquest hears'</title>
      <link>http://charles-church.org.uk/read.php?2,143,143#msg-143</link>
      <author>Admin</author>
      <description><![CDATA[http://www.telegraph.co.uk/news/uknews/3795238/Four-year-old-boy-crushed-to-death-by-stone-mantelpiece-inquest-hears.html]]></description>
      <category>Press Articles etc</category>
      <guid isPermaLink="true">http://charles-church.org.uk/read.php?2,143,143#msg-143</guid>
      <pubDate>Tue, 23 Dec 2008 17:09:06 -0600</pubDate>
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