Re: Thinking of buying a Charles Church new build home?
Posted by: carterma
Date: Tuesday, 30-Aug-2011, 21:58:16
Forwarned is forarmed, you need to go into any new house purchase with your eyes wide open, believe nothing unless it is in writing, accept that you have absolutely no control over the build if purchasing off plan and that the process you are entering into favours the builder rather than the buyer.
We bought a Charles Church home off plan in Feb 2010 and had a very stressful transaction from day 1, we exchanged contracts in April 2010 and completed the purchase in July 2010. Between April and July we were living in rented accommodation so luckily we had time to get some of the issues below sorted before we moved in.
To cut a very long story short and to keep the story in context, we are very happy with the house we have purchased but we have had to spend an inordinate amount of time and effort in getting some elements of the build and finish to our reasonably good standard and not the poor standard the site team were prepared to deliver.
Most of the many problems have been superficial and easily remedied but should have been picked up by the site team before we moved in, but Persimmon year end in June seemed to get in the way and the house was rushed to completion in order to secure the sale in the 2009/2010 financial year. We have spent the past 12 months having these problems resolved by the various trade subbies and/or the customer care team, who have been very good by the way.
Our problems included;
Dishwasher not plumbed correctly
Cooker that didn't fit due to location of gas pipe
Washer and dryer didn't fit in the utility
Boiler was replaced on day of handover
Sunken drive and garden along drain runs
Very wet garage
Noisy internal waste pipe from upstairs bathroom
Shoddy pointing to external stonework
Condensation and mould in loft space
Electric and Gas cupboards damaged
Window frames damaged
Downpipes not connected to water drains
Leaking (internal) external tap
Cracked tiles in the bathrooms
Incorrect radiators fitted to bathrooms
Full regloss of all woodwork thoughout the house
I could go on but you probably get the idea by now.
The frustration is with getting things done within a timely manner and having days off for appointments to be broken with no warning. Also, the site team talking @#$%& most of the time and unwilling to accept there was a problem on occasion.
The main good points were that the build was generally good, the internal plastering was very good, as I managed to view it before it was over painted and the discount for purchasing off plan was good.
For information, I've worked in Construction/Civil Engineering most of my career and I do have reasonably high standards, but when you pay good money and usually a premium for what you believe to be a quality new build house then I will accept nothing less than a good build and finish, no matter how good or bad the site team are.....and don't they now know it ;-)
Hope this helps and good luck with whatever you decide.